Discover unparalleled attention to detail, exclusive amenities and extraordinary service for the star treatment you deserve. Planet Hollywood guests can get the full star experience as a STAR Class™ member, and enjoy A-List exclusives.
Your Personal Rider is a special contract between you and Planet Hollywood that gives you a STAR Class™ Upgrade Experience above and beyond the already stellar service we provide! The stage is set when you enter your best in class suite with premier views, a pillow menu for the perfect night’s sleep and a fridge stocked with your preferred drinks and snacks.
Personal Agent Assistance* Call your agent for preferential restaurant reservations, personal vacation arrangements and help finding your perfect chaise lounge by the beach or pool.
Personal Rider Only A-listers have personal riders and our STAR Class™ guests are part of that. STAR Class™ guests will choose their preferred drinks and snacks to be in their room when they arrive.
Your Personal Agent will ensure you get the best seat in the house at your restaurant of choice, the perfect spot to suntan by the pool, or book you a private cabana. Slip by the rope and enter your own VIP STAR Class™ pool and bar. Your distinct RFID bracelet is your key to prestige luxury and a vacation experience unlike any other.
VIP Exclusive Access Only STAR Class™ guests get access to the Green Room, a lounge with premier labels and snacks guests as well as exclusive access to the STAR Class™ pool and bar.
Preferred Room Locations and Extras STAR Class™ guests get a distinct RFID bracelet, the best room locations on the resort, a personal rider and a pillow menu to make your sleep just right.
STAR CLASS UPGRADES
- Personal agent to handle all arrangements and reservations*
- Personal rider with preferred bar labels and in-room snacks
- Preferred room locations
- Private pool for Star Class™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Exclusive access to the Green Room Lounge
- Personalized check-in and check-out at the Lounge
- Complimentary early check-in and late check-out (subject to availability)
- Selected premium drinks menu available in Lounge (some restrictions apply)
- Daily, continental breakfast service in the Green Room Lounge
- Evening hors d'oeuvres and afternoon snacks including decadent desserts in Green Room Lounge
- Upgraded robes and slippers in room
- 25% discount on spa treatments (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
- Upgraded room service menu
- Complimentary access to the hydrotherapy pool (reservation required, 1 hour per day per person)
- Pillow menu
- Exclusive A la carte breakfast at Sunset Strip
- Complimentary access to FlowRider® the ultimate surf machine (some restrictions apply)
PERSONAL AGENT MENU
- Personal agent to handle all arrangements and reservations
- Aromatherapy in room
- General hotel information and assistance
- Ironing (1 set of clothing)
- Polishing and shoe cleaning
- Ice delivery
- Preparation of Jacuzzi (upgraded room categories)
- Escort to the restaurant (upgraded room categories)
- Organizing of special occasions (birthdays, anniversaries etc.)
- Laundry pick-up (service charge applies)